KB00085 - Error about side-by-side configuration being incorrect
When you try to install, or run a Zhorn Software app you get an error message:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
Download and install the Microsoft Visual C++ 2008 Redistributable Package (x86)
- In May 2021 Microsoft took down the above file. Download it from here instead.
My software, including Stickies and Caffeine are written in Visual Studio 2008, and they use MFC. The
exe files which this compiler produces are reliant on some library files which can be found either
already in Windows, or at the above link. If you're interested, they can be found at the path
c:\windows\winsxs in these subdirectories (for 32-bit):
x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_d495ac4e x86_Microsoft.VC90.MFCLOC_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_15fc9313 x86_Microsoft.VC90.MFC_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_a57c1f53
Depending on the version of Windows you're using, the reason for their absence is different:
- Windows 8/10 64-bit: The library files which Stickies relies on are present in a fresh install of all versions of Windows from XP SP3 onwards, except Windows 8 64-bit and Windows 10 64-bit. They're there in Windows 7 64-bit, and in Windows 8 32-bit and Windows 10 32-bit ... but not Windows 8 64-bit or WIndows 10 64-bit. If I ever got the chance, I'd like to ask someone at MS why this is.
- Any other version: Something is (probably) wrong with your side-by-side configuration. All other versions of Windows have the above files installed by default - I know because I installed them all to check! Something has changed on your setup which has affected SXS. Luckily, the above download solves the issue.
In case the above link doesn't work for you, try this slightly different one instead:Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package MFC Security Update